Whirlpool Flame Lock Water Heater Model FG1F4040S3NOV
Jul, 3, 2008
Posted byIf you have a Whirlpool Flame Lock Water heater (like model FG1F4040S3NOV I own) you are no doubt aware of the class action suit (Bowen, et al v. Whirlpool Corp., et al) whose deadline just passed. If you went to www.waterheatersettlement.com, downloaded, printed, filled out and mailed in the claim from – I think there’s a better way!
My thermocouple (the part that needed repeated replacement and probably the reason for the lawsuit) just burned out recently and its about the 6th time. But this time when I went out to buy a new one guess what? They don’t sell them any more! So I called Whirlpool’s toll-free number and the recording mentioned www.flamelocksupport.com where you can request that they ship you the flame lock replacement kit (Whirlpool calls it a “Flame Lock Enhancement Kit“) for free. Yes, I said FREE! If you don’t need it right away UPS Ground is even FREE! Those of you that want it shipped faster they offer UPS 2nd Day and UPS Next Day shipping, and you only pay for the shipping.
Regardless of how you get your free “Flame Lock Enhancement Kit” shipped to you from Whirlpool you will doubtless need to pay a professional to install it (like I did). It cost meabout $100, but I knew it worked right when the installation was done and I no longer worry about having to take cold showers any more.
Visit www.flamelocksupport.com to get your free “Flame Lock Enhancement Kit” – no more thermocouples! The new kit has DOES NOT HAVE a reset button!
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Lowe’s in waco does not have it and not sure when more will come in for part number 6910811 conversion kit B!!! Ice cold showers till they get em I guess! No help- no warranty – no install help– looks like everyone who bought these whirlpool water heaters will take the Bath!!!
As Tom Moon suggested earlier you might want to call Whirlpool directly at 1-877-817-6750. It appears that they have taken the flamelocksupport.com website down, though a quick WHOIS search indicates the website is owned by American Water Heater Company, Johnson City, Tennessee 37601.
Updated post at http://www.divergentstudio.com/georgeswonderblog/2009/0421/technology/whirlpool-water-heater-model-fg1f4040s3nov-update/
haven’t any of you heard of the lemon law? after 3 repairs for the same problem the company must replace the unit for free.at least that is the law here in Ohio. i have not researched if they have to reimburse the purchase price or not but i am having the same problem as all of you out there.had a new unit installed and still have to relight several times per year. i am at my last straw. i will be demanding a refund or a new electric water heater since it is obvious there gas units are defective. i believe the class action suit should be revisited because the company has not fixed the problem. all these units should be taken off the market and redesigned before some one is seriously injured from trying to fix them their self.
I would also like to get in on the lawsuit. How can I do that?
Wow @Starr, sorry to hear that! As far as I know the best thing you can do at this point is call the toll-free number on the water heater to deal with Whirlpool direct. I’m really surprised one of these got sold as recently as 2008… I **think** 2008 was the year the lawsuit closed/paid out after it was settled.